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What is Microsoft Dynamics 365?
Microsoft Dynamics 365 is the next generation of intelligent business applications that enable organizations to grow, evolve and transform. These applications unify CRM and ERP capabilities by delivering new purpose-built applications that work seamlessly together to help manage specific business functions across Sales, Customer Service, Operations, Financials, Field Service, Project Service Automation, Marketing, and Customer Insights.
Dynamics 365 for Sales
Empower sellers with insights to personalize relationships, predict customer needs, and increase sales.
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Get recommendations and guidance at every stage of the deal so you stay focused on moving deals forward.
Find and connect with the right buyers and grow sales relationships by combining LinkedIn Sales Navigator and Dynamics 365 for Sales.
Seamlessly connect business data with Office 365 and LinkedIn data to guide sellers throughout your sales processes—even while on the go.
Get visibility into sales performance with analytics dashboards based on historical and predictive data. Onboard and motivate sellers through sales contests that promote teamwork and accountability.
Drive innovation with a sales application that's easy to tailor, extend, and connect to other apps and services you already use.
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Dynamics 365 for Retail
Create personalized shopping experiences that unify digital, in-store, and back office operations.
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Increase revenue, customer satisfaction, and brand loyalty by delivering a consistent shopping experience
Manage stores efficiently, increase sales, and instantly adapt to the changing needs of your customers
Improve ROI and product demand by centrally managing merchandising—including product information, categories, assortment, and pricing
Reduce fulfilment costs, improve inventory utilization, and efficiently manage your business by using customer and operational insights.
Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services that you already use.
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Increase revenue, customer satisfaction, and brand loyalty by delivering a consistent shopping experience
Manage stores efficiently, increase sales, and instantly adapt to the changing needs of your customers
Improve ROI and product demand by centrally managing merchandising—including product information, categories, assortment, and pricing
Reduce fulfilment costs, improve inventory utilization, and efficiently manage your business by using customer and operational insights.
Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services that you already use.
Deliver effortless experiences on your customers’ terms, through any channel and on any device.
Make it easy for agents to meet rising customer expectations. Intelligent processes guide agents to the right action every time.
Continuously improve while reducing the cost to serve using data and intelligence to transform how you provide service.
Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services you already use.
Dynamics 365 for Field Service
Deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences
Automate and improve scheduling to dispatch the right technician and get the most value out of your resources
Empower technicians with a 360-degree view of your customers and real-time guidance to improve resolution time and earn customer trust.
Enhance your service experience by proactively detecting, troubleshooting, and resolving issues so a technician is dispatched only when necessary
Provide customers with self-service portals, proactive updates, and technician tracking to ensure a positive experience at every step.
Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services you already use.
Plan and deliver successful projects using a predictable and customer-centric service delivery model.
Anticipate resource demand and ensure the right resources are on the right projects, keeping utilization high.
Prioritize project-based sales opportunities with built-in intelligence to plan for successful outcomes.
Empower your service professionals to deliver their best work through intuitive and collaborative tools
Drive innovation with an application that's easy to tailor, extend, and connect to other apps and services you already use.
Dynamics 365 for Finance and Operations
Unify global financials and operations to empower people to make fast, informed decisions. Dynamics 365 for Finance and Operations helps businesses adapt quickly to changing market demands and drive business growth
Close books faster, deliver robust reporting, increase profitability with business intelligence, and ensure global compliance.
Bring agility and efficiency to your manufacturing to connect and optimize production planning, scheduling, operations, and cost management.
Modernize your supply chain with unified, advanced warehouse and inventory management to improve fulfillment, material sourcing, and logistics.
Drive innovation with an intelligent application that is easy to tailor, extend, and connect to other apps and services you already use.
Dynamics 365 for Talent
Today's employees want to work for companies where they can do their best work, demonstrate impact, and drive career growth. Dynamics 365 for Talent enables exceptional experiences across employee attraction, engagement, development, and retention.
Attract highly skilled, talented people with a compelling recruiting experience that engages candidates and facilitates collaboration across the hiring team.
Ensure new employees are productive and impactful throughout those first few critical months with a personalized onboarding experience
Inspire people to do their best work with continuous feedback, praise tools, and collaborative assessments that allow you to reward high performers
Empower employees and create an environment of growth with a personalized career path, continuous learning, and development guides
Improve business impact and drive an agile, high-performance culture with automated HR tasks, people analytics, and connected strategic initiatives
Dynamics 365 for Marketing
Find and nurture more sales-ready leads by moving beyond basic email marketing. Connect sales and marketing, automate processes, and make smarter decisions to maximize your marketing ROI.
Generate more leads across multiple channels and nurture sales-ready leads with personalized experiences.
Prioritize leads, automate hand-off, and track progress with shared information and connected processes.
Improve marketing ROI with embedded intelligence and analytics that track marketing performance.
Drive innovation with an application that's easy to tailor, extend, and connect to other apps and services you already use.
Adobe Marketing Cloud
Together, Adobe and Microsoft help you digitally transform the customer journey. With an integrated platform and data that provide a complete view of your customers, you can personalize customer experiences across every touchpoint at global scale
Maximize marketing ROI with sales infused data. Get a complete view of customers for cross-channel campaigns with integration between Adobe Marketing Cloud and Microsoft Dynamics 365
Captivate audiences across every device and channel with rich, relevant, and personalized content delivered at the right moment, and based on unified sales and marketing data
Bring together advanced marketing capabilities with embedded sales intelligence on a secure platform to build trusted relationships at global scale
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