Purpose-built

Get individual apps that work brilliantly on their own or together - so you can tailor a solution to your needs. And with Business and Enterprise editions, you’re covered from a few employees to thousands.

Productive

Help your employees work more efficiently. Dynamics 365 pulls together your business process apps and familiar Microsoft Office 365 tools. Employees can do CRM tasks in Outlook and ERP tasks in Excel.

Intelligent

Improve your decisions with data. With Microsoft Power BI, Cortana Intelligence, and Azure Machine Learning built in, Dynamics 365 helps you and your employees turn big data into actionable plans.

Adaptable

Give your teams easy-to-use applications that provide a single view of your data - and a single platform for business growth. They all work with Microsoft Power Apps and Microsoft Flow.

Grow your business profitably

Use built-in digital intelligence and automated business processes to increase your revenue while controlling acquisition costs.

• Win new and repeat sales using a personalized sales process.
• Onbeard new people quickly to get them selling right away.
• Measure the past, and identify leading indicators for the future.

Sell more by staying focused

Maximize your sales team’s performance by reducing distractions and helping them focus on the priorities.

• Identify prospects and customers who have the most potential.
• Make sound, strategic decisions based on digital intelligence.
• Provide sales coaching when and where it’s needed.

Work smarter to win faster

Close deals faster by working efficiently, collaborating, and applying contextual insights from your sales management software.

• Set up your sales team to collaborate on strategic deals.
• Personalize every engagement to the buyer’s journey.
• Make sure salespeople can work anytime, anywhere.

Create consistency and loyalty

Provide the seamless service your customers expect by meeting them where they are with the information they need, every time.

• Give customers great service on their channel of choice.
• Make Help easy by providing relevant, personalized service.
• Proactively address issues by detecting customers’ intent and social sentiment.

Make your agents' jobs easier

Give your agents complete information in a single customer service software app to make smart decisions and provide great service.

• Reveal customers’ case histories, preferences, and feedback.
• Provide guidance on entitlements and service-level agreements.
• Display it all in a single interface tailored to their job and skill set.

Get an adaptive engine

Respond quickly to customer and market changes within an agile, cloud-based environment that has digital intelligence built in.

• Adapt and customize easily using configuration, not code.
• Extend your functionality through a single interface.
• Rely on advanced analytics and a trusted cloud platform.

Work smarter with connected operations

Get visibility across connected distribution, customer service, sales, and marketing systems so you can innovate your products and processes to meet rising expectations. Dynamics 365 for Operations delivers this ERP system continuity and helps you:

• Simplify production floor management
• Accelerate product introductions
• Offer flexibility in delivery alternatives.

Deliver exceptional customer experiences

Give your salespeople the product and customer information they need to provide immediate, personalized service across social media, mobile sites, stores, and other retail touch points. Dynamics 365 for Operations also helps you:

• Deliver amazing customer experiences
• Move products smoothly from procurement to sale
• Merchandise effectively.

Fast-track your business performance

Get a live view of all your numbers and data analytics from Dynamics 365 for Operations. This cloud-based Microsoft ERP system provides the relevant information you need to deliver strategic, data-driven insights to key departments. This helps you:

• Gain immediate financial insights.
• Drive corporate strategy and growth.
• Decrease debt through efficient collection management.

Roll out powerful ERP tools

Get real-time information on almost any device, at any time. Dynamics 365 for Operations simplifies and accelerates business process changes. And it’s based in the cloud, so it integrates with legacy systems and scales globally with ease. So your organization:

• Enables rapid business transformation.
• Cost-effectively supports the IT needs of the business.
• Grows at its own pace.

Connect your business

Consolidate multiple systems into a single, connected application - one that integrates closely with Office 365 - to save your employees time.

• Manage financials, sales, service, and operations in one place
• Save time by creating quotes, orders, and invoices in Outlook.
• Get more done securely with in-app workflows and audit trails.

Make better decisions

Get a complete picture of your business - from accounting, sales, purchasing, inventory, and customer service - with reliable reports.

• Spot trends and avoid issues with data that’s up-to-date.
• Share reports on performance, sales, inventory, and orders.
• Add insights from predictive analytics and digital intelligence.

Start and grow easily

Get up and running quickly in the cloud, so changing financial management systems doesn’t get in the way of running your business.

• Handle quotes, orders, invoices, purchases, and more on day one.
• Onboard quickly with the familiar Office interface your employees know.
• Get the same capabilities on iOS, Android, and Windows devices.

Get super-charged scheduling

Fit in more appointments a day - to make the most of your employee workloads, mileage, and more - with optimized scheduling tools.

• Improve first-time fix rates by dispatching the right technician.
• Reallocate your resources quickly as new work orders come in.
• Simplify dispatching with map views and visualizations.

Equip your mobile workforce

Give your technicians what they need - in native mobile apps for iOS, Android, and Windows - to offer great field service.

• Provide real-time customer information and guidance.
• Enable technicians to use barcode, RFID, and credit card readers.
• Process work orders, including signature collection, remotely.

Profit from predictive services

Go from a traditional break-fix repair model to a more profitable, never-fail service model with built-in data collection, analysis, and alerts.

• Connect any asset easily to the Microsoft Azure IoT Hub.
• Get remote monitoring and predictive maintenance.
• Automate remote fixes to minimize technician visits.

Create profitable relationships

Earn your customers’ long-term trust - and ongoing business - by reliably setting and meeting their expectations using intelligent tools.

• Deliver accurate estimates to start your relationships right.
• Become a trusted adviser, using collaborative planning tools.
• Use a repeatable service model for on-time, on-budget projects.

Enable productive employees

Help your teams work efficiently by giving them automation technology and a complete view into their client relationships.

• Raise retention rates by matching employees and jobs.
• Provide collaboration tools to up your team’s productivity.
• Offer training through self-service tools and portals.

Innovate to grow

Rely on our innovative solution to provide the insights you need to prepare for change, stay competitive, and grow profitably.

• Set clear, companywide business development priorities.
• Stay agile using real-time metrics to manage multiple deliverables.
• Make decisions fast using Power BI and Excel reports.